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If a Snom product proves to be defective within the warranty period, you are entitled to a repair or replacement (RMA - Return Material Authorisation).
If you are a distribution partner and have purchased the product directly from us, please follow the instructions below.
For everyone else, please contact your reseller for the RMA process.
RMA process:
- Raise your RMA request on our helpdesk (helpdesk.snom.com)
- Snom will review your request and provide you with the RMA number. The number is valid for 14 days.
- Write the RMA number legibly on the outside of the parcel and send it to the address indicated in the RMA process.
We do not accept returns without a valid RMA number! Never write the RMA number on the phone's original packaging. Please use outer packaging.
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