I have a problem after autoprovisioning.
In our office we're using DHCP autoprovisioning.
The phone user and SIP-ID is configured to the phone's MAC-address.
For your Information :
We're using SNOM D305.
My new ip provider said that the device is already stored in the snom database under a diffrent provider.
Can you delete the device out of the database?
If you need more Information, feel free to ask.
Snom Federico Rossi
in this case you or your Snom reseller must create a ticket on helpdesk.snom.com with the phones mac addresses and attaching the photos of the label under the phones.
End user Alois Kleine
If I I click here I alway get back to the forum. So how can I do this?
Athough if I click create support ticket.
Snom Gianmaria Tononi
We need a private ticket to remove this from our provisioning, if you don't have access as a Snom partner to our Helpdesk you would need to ask you reseller/distributor to raise one for you.
If you are a Snom partner and you do not have access, please contact your Snom sales representative https://www.snom.com/en/contact/#tab_sales