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Hi.

I'm trying to update my M300&M25 to the latest firmware. They are currently running the versions, that they came with:

  • M300 at 04.10B04
  • M25 at 04.80B11

I have tried many new versions, last try was 500B1.

I don't see anything in the SYSLOG related to the FWU.

In the Handset overview the FWU Progress is stuck at `Updating info`.


Has anyone a idea how i can initialize a update?

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Eric Wenk

End user

Joined: 08.02.2023

2 Comments

  1. End user Eric Wenk

    Syslog shows:

    NWK  .Info  1970-01-01T00:00:01Z 165-[ ETH: Link down] 
    NWK  .Info  1970-01-01T00:00:03Z 165-[ ETH: Link up] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ ETH: Delta Link down/up 2s] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ ETH: Running 100Mb/s] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ DHCP Enabled] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ IP Address: 192.168.178.133] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ Gateway Address: 192.168.178.1] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ Subnet Mask: 255.255.255.0] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ DHCP Discover completed] 
    loc3 .Info  1970-01-01T00:00:06Z 165-[ MAC=000413B81305, SER= 00000, HW=1] 
    loc3 .Info  1970-01-01T00:00:06Z 165-[ Stun detection disabled] 
    loc3 .Info  1970-01-01T00:00:07Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:00:07Z 165-[ RemCfg: Time not set yet - deferring provisioning] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Time not set yet - Provisioning using TLS might not work] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Checking for settings] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Attempting fetch of file: http://provisioning.snom.com/snomM300.htm] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: File loaded successfully] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Redirection detected ] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Attempting fetch of file: http://provisioning.snom.com/snomM300/snomM300.php?mac=000413B81305] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: File loaded successfully] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Detected XML file] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Error parsing file] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: No setting server offered via SIP PNP] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: No setting server offered in DHCP] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Provisioning completed] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ UpdateAllTimestamps] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Attempting fetch of file: ] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Error loading file] 
    loc3 .Info  1970-01-01T00:00:17Z 165-[ RemCfg: Provisioning PhoneBook completed] 
    Auth .Info  1970-01-01T00:00:17Z 165-[ No flash certificates found] 
    loc7 .Info  1970-01-01T00:00:18Z 165-[ Firmware Device M300 Version:0410 Branch:0004 Rfpi:13997A2F00] 
    loc7 .Info  1970-01-01T00:00:18Z 165-[ DECT Mode: EU] 
    loc7 .Info  1970-01-01T00:00:18Z 165-[ System Mode: (a4/55)] 
    loc7 .Info  1970-01-01T00:00:18Z 165-[ Normal Reboot] 
    loc7 .Info  1970-01-01T00:00:18Z 165-[ DECT protocol delay timer started (single cell)] 
    loc7 .Info  1970-01-01T00:00:33Z 165-[ DECT protocol activated, delay passed (single cell)] 
    loc7 .Info  1970-01-01T00:00:33Z 165-[ DECT: FP_START_MAC FpIdx#0x00: SourceFpIdx#0x00, SyncState State#0] 
    loc0 .Info  1970-01-01T00:00:34Z 165-[ DECT master mode] 
    loc7 .Info  1970-01-01T00:00:36Z 165-[ Device M25 version:0480 Branch:0011 Present@RPN00 Ipui:0328E457C1 Pmid:00001 OperationTime:16sec] 
    loc7 .Info  1970-01-01T00:00:36Z 165-[ Register XXXXX for Line: 0] 
    loc7 .Info  1970-01-01T00:00:36Z 165-[ DECT MAC statistics: Pmid:EBED5 Typ:FN Res:3 Frames:58,9,0 Bho:0,0 Rssi:0] 
    loc3 .Info  1970-01-01T00:00:37Z 165-[ Registration of user xxxx (ExtIdx#0000) on domain  xxxxx succeeded] 
    loc7 .Info  1970-01-01T00:00:38Z 165-[ DECT MAC statistics: Pmid:00001 Typ:FN Res:0 Frames:117,25,0 Bho:0,0 Rssi:56] 
    loc3 .Info  1970-01-01T00:00:56Z 165-[ VoIP Number of configurations parsed: 10] 
    loc3 .Info  1970-01-01T00:00:56Z 165-[ DECT Number of configurations parsed: 0] 
    loc3 .Info  1970-01-01T00:01:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:02:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:03:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:04:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:05:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:06:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:07:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:08:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:09:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:10:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc7 .Info  1970-01-01T00:10:25Z 165-[ DECT MAC statistics: Pmid:00001 Typ:FN Res:0 Frames:84,17,0 Bho:0,0 Rssi:52] 
    loc3 .Info  1970-01-01T00:11:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:12:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:13:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http]

  2. End user Eric Wenk

    Ok i found the solution.

    My "Firmware update server address" had a whitespace at the end. After that was removed, the updates started.