Hi,
I've purchased a Snom D715 on eBay but it appears to be resetting and pulling a config from SRAPS.
I've tried to create my own SRAPS accounts and de-register the MAC address but I don't think I can do that because it's linked to someone else's account.
I emailed helpful@snom.com last week but haven't had a reply and I still can't use my phone properly (I'm currently using a firewall rule to block the phone from accessing secure-provisioning.snom.com (52.28.89.237) but this isn't ideal in the long run!)Â
Could anyone here de-register my phone's MAC address please? Â It's 0004137F84F5 (photo attached)
Thanks
Alex
2 Comments
Snom Gianmaria Tononi
Hi,
I've removed the phone from SRAPS, please notice that in the future you would need to create a private ticket which you can do if you are a Snom partner, if not please get in contact with our sales team and they can point you towards a partner (Sales)
Also please notice that emailing us won't open a ticket and we don't receive any notifications, you can only create a ticket by logging into our portal.
Thank you
End user Alexander Mann
Many thanks!