acd_unavailable_req

D-SERIES

Web User Interface

N/A

Phone User Interface

N/A

Initial Firmware Version

10.1.

XML Configuration

<acd_unavailable_req idx="INDEX" perm="PERMISSIONFLAG">VALIDVALUE</acd_unavailable_req>

Description

If set to "on", a call agent can select the reason code when going to the Unavailable state.
If set to "off", a call agent will not be presented with reason codes for selection when going to the Unavailable state.

Valid Values

on, off

Default Value

on