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The end of a product lifecycle is divided in 2 phases:
- End of Sale (EOS) and
- End of Life (EOL).
As a general rule, the End of Life phase starts 2 years after the End of Sale declaration.
Desk Phones| Product | EOS | EOL | Replaced by |
|---|
Snom 821 | 01.06 / 2015 | 01.06 / 2017 | D765 / D785 | Snom 870 | 01.06 / 2015 | 01.06 / 2017 | D765 / D785 | Snom 820 | 01.12 / 2011 | 01.12 / 2013 | D765 / D785 | Snom 360 | 01.12 / 2011 | 01.12 / 2013 | D385 | Snom 720 | 01.12 / 2015 | 01.12 / 2017 | D725 / D735 | Snom 760 | 01.12 / 2015 | 01.12 / 2017 | D735 / D765 / D785 | Snom 300 | 01.12 / 2016 | 01.12 / 2018 | D305 / D315 | Snom 320 | 01.12 / 2016 | 01.12 / 2018 | D345 / D385 | Snom 370 | 01.12 / 2016 | 01.12 / 2018 | D385 | Snom710 | 01.09 / 2017 | 01.09 / 2019 | D712 / D713 / D715 | D710 | 01.09 / 2017 | 01.09 / 2019 | D712 / D713 / D715 | D745 | 01.08 / 2018 | 01.08 / 2020 | D345 / D735 / D785 | | D375 | 01.06 / 2019 | 01.06 / 2021 | D385 | | D305 | 01.09 / 2019 | 01.09 / 2021 | D315 / D335 | | D765 | 01.03 / 2021 | 01.03 / 2023 | D785 | | D345 | 01.03 / 2022 | 01.03 / 2024 | D385 | | D725 | 01.03 / 2022 | 01.03 / 2024 | D735 / D785 | | D712 | 01.08 / 2022 | 01.08 / 2024 | D713 / D717 |
Conference Devices| Product | EOS | EOL | Replaced by |
|---|
snom Meeting Point | 01.06 / 2019 | 01.06 / 2021 | C520-WiMi |
DECT phones and base stations| Product | EOS | EOL | Replaced by |
|---|
| Snom M9 | 01.12 / 2014 | 01.12 / 2016 | M215 / M300 + M25 / M65* | | Snom M9r | 01.12 / 2014 | 01.12 / 2016 | M215 / M300 + M25 / M65* | | Snom M700 | 01.06 / 2020 | 01.06 / 2022 | M900 | | M300 | 01.11 / 2022 | 01.11 / 2024 | M400 | | M65 | 01.11 / 2022 | 01.11 / 2024 | M70 |
* The M9 and M9r base and handsets are not compatible with either of the replacement products. Accessories| Product | Description | EOS | EOL | Replaced by |
|---|
| Snom 3xx Exp. V2 | Serial expansion module for 3xx desktop phones | 01.06 / 2014 | 01.06 / 2016 | - | | Snom Vision | IP expansion module for 8xx desktop phones | 01.06 / 2015 | 01.06 / 2017 | - | | Snom HS-MM2 | Wired headset | 01.10 / 2017 | 01.10 / 2019 | A100M / A100D | | Snom HS-MM3 | Wired headset for 3xx desktop phones | 01.10 / 2017 | 01.10 / 2019 | - |
| Note |
|---|
| The replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product. For more detailed information please check the related product documentation. |
For a detailed definition of the support level during the EOS and EOL phases please refer to the following tables.
End of Sale (EOS)When a product is discontinued the EOS is declared, the support level is defined by the following table: | Type | Description | Status |
|---|
| Hardware support | RMA, In-warranty replacement or repair (*) | Provided
| | Technical support | Troubleshooting and issues analysis via helpdesk and tech support | Provided | | Software support | Development of new features and bugfix | Only security-related bug-fixing is provided
| | SRAPS support | Device support and new feature development (**) | Provided |
End of LifeTwo years after the EOS, the support level is defined by the following table: | Type | Description | Status |
|---|
| Hardware support | RMA, In-warranty replacement or repair (*) | Provided | | Technical support | Troubleshooting and issues analysis via helpdesk and tech support | Not Provided
| | Software support | Development of new features and bugfix | Not Provided
| | SRAPS support | Device support and new feature development (***) | Not guaranteed and provided only if technical advancements permit it, SRAPS support may cease with short notice |
(*) Please refer to the Snom warranty terms and conditions. (**) Devices without support for Mutual Authentication (Snom 300, 320, 360, 370, 820) will only support redirection functionality. (***) SRAPS support for devices without support for Mutual Authentication (Snom 300, 320, 360, 370, 820) will cease at January 1st, 2019.
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