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  • How to get a Log from the DECT base

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Snom DECT phones log all the activities into a in-memory log.

Looking into the phone log is one of the first troubleshooting steps.

In order to catch all the informations, you need to higher the Logging verbosity; this can be easily configured trough the Web User Interface (WUI):

Set Logs to DEBUG level:

  1. Log into the web user interface of the base station.
  2. Click on Management menù 
  3. In the Syslog/SIP Log section set the "Syslog Level" option to Debug

4. Click on Save and Reboot button

In order to obtain the phone log you need to:

  1. Log into the web user interface of the base station (WUI).
  2. Click on Syslog menù

       3. Click the Clear button

4. Reproduce the issue                                                                                                                                                                                                       

5. Once the error occurs click on the Reload button

6. Copy all the log messages into a .txt file

If a Snom support agent requests you a phone log, please copy and paste the phone log into a text file, don't send us a screenshot or a PDF containing the log

The internal phone log is stored into a limited buffer, in case your issue takes times to be reproduced, or in case of "randomic" and non-reproducible issues you need to setup a long term logging via a Syslog server. 

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