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The DTMF type is negotiated during the call setup. By default, the Snom phones use RFC 2833 out-of-band DTMF type. To do this, it sends the following message inside the INVITE message SDP body:
fmtp is the OOB (out of band RFC 2833) offer 101 example payload ID 0-15 defines the range of keys: 0-11 (12) normal keyboard + 4 letters "abcd"
If the receiver accepts out-of-band, the SIP 200 OK response may contain the following in the SDP section:
Note: If this message is absent, RFC 2833 is disabled and the Snom phone assumes that in-band DTMF must be used.
Depending on the abilities of the two parties, "out-of-band (OOB)" is certainly preferable and "in-band" should be used as fallback only.
Changing the DTMF type
You can change the DTMF type as follows:
Default: RFC 2833 is used
To enable SIP INFO additionally to RFC 2833, you can set "DTMF via SIP INFO" (on WebUI of phone →Identity → SIP) to "on"
To enable SIP INFO only, you can set "DTMF via SIP INFO" to "sip_info_only"