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Contents


Index


Introduction

Snom has been offering classroom training in many countries around the world for many years. However, these classroom trainings could by no means cover the demand, which led us to the idea to found our own training academy, the Snom Academy.

Here, our partners can attend numerous courses free of charge and receive badges for every single one. On the one hand, our partners can use these badges for their own public appearance, on the other hand, they can obtain higher-level certifications through targeted collection of these badges within the framework of the learning plans defined by us.

Dates and events on site can be found in the section below: Classroom Training.



For whom is the Snom Academy intended?

The Snom Academy was primarily created to support our partners in the best possible way and it is complete free, except of the SCE-Training.

  • Reseller
  • Distributors
  • ITSPs
  • Training institutions that deal with VoIP.


What does the Snom Academy offer to me?

  1. The Snom Academy offers our partners the opportunity to train on various topics. For the successful completion of a course you will receive a badge, valid for 2 years.

    Besides the educational effect, you can use the acquired badges for marketing purposes during the validity period of 2 years. For this, you can use them anywhere in your online media, such as your website, social media platforms and your email. In addition, your acquired or proven qualifications (through the badges), will be included in the referral of clients when they submit requests for partners to us.



    1. For example, we offer our Product Training (SPT).

    2. But also a variety of courses on the subject of DECT solutions.
      • In the DECT segment you will learn many details worth knowing about the setup of a DECT multicell and the connection of handsets, how to correctly illuminate a multicell and how to find and fix errors. Of course, we also cover the topic of provisioning in the DECT environment.

    3. And of course we also offer a variety of courses on the subject of desk phones.
      • In the desk phone segment you will learn among other things how to connect a phone and various extensions, how to do it correctly with provisioning, how to find errors and how to make the installation safe.

  2. You can obtain the Snom Certified Technician (SCT) certification
    1. You can obtain SCT certification after you successfully complete the learning plan for the corresponding certification.

  3. You can obtain Snom Certified Engineer (SCE) certification
    1. You can obtain the SCE certification when you successfully complete the SCE training, online or on-site in a classroom training.



How do I get access to the Snom Academy?

  • Anyone can register independently via our website: https://academy.snom.com.
  • However, each registration is checked and approved manually.
  • This learning platform is not yet open to end customers at this time.



What is a learning plan? (SCT)

A learning plan is a set of courses that a participant must successfully complete in order to achieve certification. As a participant of the Snom Academy, you can freely choose which courses you want to view and or complete from the ever-growing range of courses on offer. For each successfully completed course you receive a so-called "badge". If a participant has successfully completed all courses of a learning plan, he or she receives a badge corresponding to the learning plan objective.
The following table shows the two available learning plans for SCT certification

SCT - DeskphoneSCT - DECT
  • SPT - Product training
  • Network - Basic
  • SIP - Basics
  • VoIP - Basics
  • Deskphone: Connecting
  • Deskphone: Troubleshooting
  • SPT - Product training
  • Network - Basic
  • SIP - Basics
  • VoIP - Basics
  • DECT: Basics
  • DECT: Troubleshooting

Snom Certified Engineer (SCE) - Deskphone

Participants in this course will learn more about:

SCE - Deskphone

  • SPT
  • Network - Basic
  • SIP - Basics
  • SIP - Advanced
  • Network - Advanced
  • VoIP - Basics
  • VoIP - Advanced
  • Deskphone: Connecting
  • Deskphone: Advanced Features
  • Deskphone: Provisioning
  • Deskphone: XML Applications
  • Deskphone: Security
  • Deskphone: Troubleshooting

SCE - Classroom training

This course is a two-day classroom course led by one of our experienced trainers. The goal of this in-depth technical course is to provide participants with all the skills necessary to design, deploy and manage VoIP solutions based on Snom IP phones and products. The course participants should have a solid knowledge of IP/SIP/VoIP and the training is ideal for support engineers or system administrators who want to learn more about Snom products.

Requirements to be able to participate in a SCE training is the successful completion of the following three basic courses:

  • SPT
  • Network - Basic
  • SIP - Basics

Details:

  • The registration process will be done via the communicated dates via Eventbrite. At the start of the course, you must have completed the three mandatory courses in order to participate in the course.
  • The course content will be activated for you at the beginning of the course.
  • Many courses include references to exercises in the SCE Exercise Manual.
  • The exercise manual and the SPLiT exercise environment are available for download.
  • For your support we have provided a Wireshark beginner course.
  • You have to pass two exams:
    • The theoretical exam consists of 50 multiple choice questions
      You will receive the result of the theoretical exam immediately.
    • And the practical exam includes 4 tasks..
      You will receive the result of the practical exam a few days later together with the overall result.
  • After passing the exam, the badge and the certificate will be made available to you in the online platform.


You find the dates of our next SCE trainings on our website.

SCE - Online training  - Starts on 01.03.2021

The SCE - Online Training covers the same scope as the corresponding classroom training.

Requirements to be able to participate in a SCE training is the successful completion of the following three basic courses:

  • SPT
  • Network - Basic
  • SIP - Basics

Details:

  • The registration process will be done via the communicated dates via Eventbrite. At the start of the course, you must have completed the three mandatory courses in order to participate in the course.
  • You may view the course content at your own discretion for as long as you wish.
  • Many courses include references to exercises in the SCE Exercise Manual.
  • The exercise manual and the SPLiT exercise environment are available for download.
  • For your support we have provided a Wireshark beginner course.
  • You have to pass two exams:
    • The theoretical exam consists of 50 multiple choice questions
      You will receive the result of the theoretical exam immediately.
    • And the practical exam includes 4 tasks.
      You will receive the result of the practical exam a few days later together with the overall result.
  • After passing the exam, the badge and the certificate will be made available to you in the online platform.


Differences to classroom training:

  • No hardware is issued to the course participants. The participants have to take care of this themselves in advance.
  • There are no costs for travel and hotel.
  • The course price is significantly lower.



Snom Certified Engineer (SCE) - DECT

Participants in this course will learn more about:

SCE - DECT

  • SPT
  • Network - Basic
  • SIP - Basics
  • SIP - Advanced
  • Network - Advanced
  • VoIP - Basics
  • VoIP - Advanced
  • DECT: Basics
  • DECT: System Configuration
  • DECT: Multicell
  • DECT: Site Survey
  • DECT: Provisioning
  • DECT: Troubleshooting

SCE - Classroom training

This course is a one-day classroom course led by one of our experienced trainers. The goal of this in-depth technical course is to provide participants with all the skills necessary to design, deploy and manage VoIP solutions based on Snom DECT devices. The course participants should have a sound knowledge of IP/SIP/VoIP and the training is ideal for support engineers or system administrators who want to learn more about Snom products.

Requirements to be able to participate in a SCE training is the successful completion of the following three basic courses:

  • SPT
  • Network - Basic
  • SIP - Basics

Details:

  • The registration process will be done via the communicated dates via Eventbrite. At the start of the course, you must have completed the three mandatory courses in order to participate in the course.
  • The course content will be activated for you at the beginning of the course.
  • Many courses include references to exercises in the SCE Exercise Manual.
  • The exercise manual and the SPLiT exercise environment are available for download.
  • For your support we have provided a Wireshark beginner course.
  • You have to pass two exams:
    • The theoretical exam consists of 50 multiple choice questions
      You will receive the result of the theoretical exam immediately.
    • And the practical exam includes 4 tasks..
      You will receive the result of the practical exam a few days later together with the overall result.
  • After passing the exam, the badge and the certificate will be made available to you in the online platform.


You find the dates of our next SCE trainings on our website.

SCE - Online training  - Starts on 01.03.2021

The SCE - Online Training covers the same scope as the corresponding classroom training.

Requirements to be able to participate in a SCE training is the successful completion of the following three basic courses:

  • SPT
  • Network - Basic
  • SIP - Basics

Details:

  • The registration process will be done via the communicated dates via Eventbrite. At the start of the course, you must have completed the three mandatory courses in order to participate in the course.
  • You may view the course content at your own discretion for as long as you wish.
  • Many courses include references to exercises in the SCE Exercise Manual.
  • The exercise manual and the SPLiT exercise environment are available for download.
  • For your support we have provided a Wireshark beginner course.
  • You have to pass two exams:
    • The theoretical exam consists of 50 multiple choice questions
      You will receive the result of the theoretical exam immediately.
    • And the practical exam includes 4 tasks.
      You will receive the result of the practical exam a few days later together with the overall result.
  • After passing the exam, the badge and the certificate will be made available to you in the online platform.


Differences to classroom training:

  • No hardware is issued to the course participants. The participants have to take care of this themselves in advance.
  • There are no costs for travel and hotel.
  • The course price is significantly lower.


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