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Refer to https://carrier.webex.com/calling-user-portal-executive-and-executive-assistant/ for the feature description and use cases.
Note:
Following settings parameters need to be configured for the phone to enable the feature:
When phone is configured as Executive, a new menu item: “Executive” under Settings > Call Features will be available.
The Executive can Barge In an ongoing Executive Associated Call* by dialing Feature access code: *15
Note:
In the case of multiple ongoing associated calls with Executive Assistant(s), it is up to the server to determine which call will be selected for pickup or barge-in.
In the case of having no valid calls to be picked up or barge-in, a “Forbidden” message is displayed.
Starcode Fkey(s) can be configured on the Executive phone with corresponding Feature access code to Pickup / Barge In by simply pressing the configured Fkey(s)
When phone is configured as Assistant, a new menu item: “Executive Assistant”under Settings > Call Features will be available.
This corresponds to the action of F_EXEC_ASSIST_CALL_PUSH Softkey.
The Call Push Soft key is presented when there is a call in focus (In Connected or Held state) on screen and if all the following conditions are met:
Executive / Executive Assistant feature has been enabled for an identity by provisioning and is configured to be an Executive Assistant.
The call is an Executive Associated Call*
On pressing the Call Push Soft key, the call in focus is pushed to the Executive associated with the call.
This corresponds to the action of F_EXEC_ASSIST_BEHALF Smart Label key.
A call on behalf of one of the assigned Executives is initiated if the Executive / Executive Assistant feature has been enabled for an identity by provisioning and is configured to be an Executive Assistant and when the “Behalf Of” smart label key is pressed in one of the following scenarios:
Note:
1. If the Assistant is assigned to more than one Executives and satisfies all other conditions above, the phone prompts the user for selection of one of the Executives on behalf of whom the call is to be made.
2. Call Push Softkey will be visible after the Behalf Of Call succeeds (As this will be an Executive Associated Call*) and the ongoing call can be pushed to the Associated Executive using this softkey.
*Executive Associated call:
A call involving an Executive Assistant is said to be Executive Associated if it is any of the following:
The call is a "Filtered Call" answered by the Assistant on behalf of one of the associated Executives.
The call is a "Behalf of Call" initiated by the Assistant on behalf of one of the associated Executives.
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