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  • How to deal with defective products


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If a Snom product proves to be defective within the warranty period, you are entitled to a repair or replacement (RMA - Return Material Authorisation).

If you are a distribution partner and have purchased the product directly from us, please follow the instructions below.

If you are an end user or reseller, please contact your Snom distributor for RMA processing.


RMA process:

  1. Fill out the application form attached to this page and send it to rma@snom.com.
  2. Snom will review your request and provide you with the RMA number. The number is valid for 14 days.
  3. Enclose the form with the goods to be returned. 
  4. Write the RMA number legibly on the outside of the parcel and send it to the address indicated at the bottom of the form.


We do not accept returns without a valid RMA number! Never write the RMA number on the phone's original packaging. Please use outer packaging.