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In some cases, the Snom Support Team can ask you to provide the Early logs.
In order to catch this type of logs you have to configure the phone the following:
- Set the parameter log_early_to_flash to value "on"
You can perform this step via HTTP Request:
http://Ip_of_your_phone/dummy.htm?settings=save&log_early_to_flash=on&store_settings=save
or via Provisioning:
setting log_early_to_flash=on - Reboot the phone and wait
- Connect to http://phoneIP/support.htm when the phone is fully reachable
- Open the early logs by click the blue links (open in another tab)
- Copy and past all the information in a .txt file
- Attach the file to the support ticketÂ
Early logs not collected:
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