The SIP Trace page is a log window which displays the SIP signalling. It becomes very important when analysing the functionality of the phone and is very helpful for trouble shooting support request.
- Open the SIP Trace page and clear all content.
- Perform the scenario which caused the unexpected behaviour in a basic environment. You can filter the displayed SIP messages via the advanced page setting :"SIP Trace for REGISTER/SUBSCRIBE/NOTIFY".
You may enable the filter if the problem is not assumed to be related to Registration (REGISTER) or BLF Function (SUBSCRIBE and NOTIFY) but call issues.
- Reload the page, select and copy the content of the page and paste it into a plain text document (using i.e. Notepad or KWrite)
- Save the textfile and name it in order to be identified easily and attach it to your support request.