Snom desk phones log all activities into an in-memory log. Looking into the phone log is one of the first troubleshooting steps.
The depth of logging can be easily configured through the log_level setting parameter.
In order to obtain the phone log you need to:
- Log on to the phone web interface
- Click on the Log menu
- Select the correct log level using the select box:
Click Clear to empty the log
Reproduce the issue
Once the error occurs click on the Reload button
Copy the log messages into a .txt file