Child pages
  • How can I obtain a SIP trace from the phone

Contents


The SIP Trace page is a log window which displays the SIP signaling. It becomes very important when analyzing the functionality of the phone and is very helpful on for trouble shooting support request.


  • Open the page and clear all content.



  • Perform the scenario which caused the unexpected behavior in a basic environment.
    You can filter the displayed SIP messages in the WUI via the "advanced" → "Network" page in the "Debug" section - setting :"SIP Trace for REGISTER/SUBSCRIBE/NOTIFY".
    You may enable the filter if the problem is not assumed to be related to Registration (REGISTER) or BLF Function (SUBSCRIBE and NOTIFY) but call issues.



  • Reload the page



  • Select and copy the content of the page and paste it into a plain text document (using Notepad or KWrite)



  • Save the textfile and name it in order to be identified easily. Attach the file to your support request.