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The end of a product lifecycle is divided in 2 phases:

  • End of Sale (EOS) and
  • End of Life (EOL).

As a general rule, the End of Life phase starts 2 years after the End of Sale declaration. 



Desk Phones

ProductEOSEOLReplaced by

Snom 821

01.06 / 2015

01.06 / 2017

D765 / D785

Snom 870

01.06 / 2015

01.06 / 2017

D765 / D785

Snom 820

01.12 / 2011

01.12 / 2013

D765 / D785

Snom 360

01.12 / 2011

01.12 / 2013

D385

Snom 720

01.12 / 2015

01.12 / 2017

D725 / D735

Snom 760

01.12 / 2015

01.12 / 2017

D735 / D765 / D785

Snom 300

01.12 / 2016

01.12 / 2018

D305 / D315

Snom 320

01.12 / 2016

01.12 / 2018

D345 / D385

Snom 370

01.12 / 2016

01.12 / 2018

D385

Snom710

01.09 / 201701.09 / 2019D712 / D713 / D715

D710

01.09 / 201701.09 / 2019

D712 / D713 / D715

D745

01.08 / 201801.08 / 2020D345 / D735 / D785
D37501.06 / 201901.06 / 2021

D385

D30501.09 / 201901.09 / 2021D315 / D335
D76501.03 / 202101.03 / 2023D785
D34501.03 / 202201.03 / 2024D385
D72501.03 / 202201.03 / 2024D735 / D785
D71201.08 / 202201.08 / 2024D713 / D717

Conference Devices

ProductEOSEOLReplaced by

snom Meeting Point

01.06 / 2019

01.06 / 2021

C520-WiMi

DECT phones and base stations

ProductEOSEOLReplaced by
Snom M9

01.12 / 2014

01.12 / 2016

M215 / M300 + M25 / M65*
Snom M9r

01.12 / 2014

01.12 / 2016

M215 / M300 + M25 / M65*
Snom M70001.06 / 202001.06 / 2022M900
M30001.11 / 202201.11 / 2024M400
M6501.11 / 202201.11 / 2024M70

* The M9 and M9r base and handsets are not compatible with either of the replacement products.

Accessories

ProductDescriptionEOSEOLReplaced by
Snom 3xx Exp. V2Serial expansion module for 3xx desktop phones

01.06 / 2014

01.06 / 2016

-
Snom VisionIP expansion module for 8xx desktop phones

01.06 / 2015

01.06 / 2017

-
Snom HS-MM2Wired headset01.10 / 201701.10 / 2019A100M / A100D
Snom HS-MM3Wired headset for 3xx desktop phones01.10 / 201701.10 / 2019-


Important Note

The replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product. For more detailed information please check the related product documentation.


For a detailed definition of the support level during the EOS and EOL phases please refer to the following tables.


End of Sale (EOS)

When a product is discontinued the EOS is declared, the support level is defined by the following table:

TypeDescriptionStatus
Hardware supportRMA, In-warranty replacement or repair (*)Provided
Technical supportTroubleshooting and issues analysis via helpdesk and tech supportProvided
Software supportDevelopment of new features and bugfixOnly security-related bug-fixing is provided
SRAPS supportDevice support and new feature development (**)Provided

End of Life

Two years after the EOS, the support level is defined by the following table:

TypeDescriptionStatus
Hardware supportRMA, In-warranty replacement or repair (*)Provided
Technical supportTroubleshooting and issues analysis via helpdesk and tech supportNot Provided
Software supportDevelopment of new features and bugfixNot Provided
SRAPS supportDevice support and new feature development (***)Not guaranteed and provided only if technical advancements permit it, SRAPS support may cease with short notice


(*) Please refer to the Snom warranty terms and conditions.

(**) Devices without support for Mutual Authentication (Snom 300, 320, 360, 370, 820) will only support redirection functionality.

(***) SRAPS support for devices without support for Mutual Authentication (Snom 300, 320, 360, 370, 820) will cease at January 1st, 2019.





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