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  • Snom products lifecycle


Contents

The end of a product lifecycle is divided in 2 phases: End of Sale (EOS) and End of Life (EOL).

As a general rule, the End of Life phase starts 2 years after the End of Sale declaration. 

Desk Phones

ProductEOSEOLReplaced by

snom 821

06 / 2015

06 / 2017

D765 / D785

snom 870

06 / 2015

06 / 2017

D765 / D785

snom 820

12 / 2011

12 / 2013

D765 / D785

snom 360

12 / 2011

12 / 2013

D385

snom 720

12 / 2015

12 / 2017

D725 / D735

snom 760

12 / 2015

12 / 2017

D735 / D765 / D785

snom 300

12 / 2016

12 / 2018

D305 / D315

snom 320

12 / 2016

12 / 2018

D345

snom 370

12 / 2016

12 / 2018

D385

snom710

09 / 201709 / 2019D712 / D715

snom D710

09 / 201709 / 2019D712 / D715

snom D745

08 / 201808 / 2020D345 / D735 / D785
snom D37506 / 201906 / 2021D385


Conference Devices

ProductEOSEOLReplaced by

snom Meeting Point

06 / 2019

06 / 2021

snom C520-WiMi


DECT phones and base stations

ProductEOSEOLReplaced by
snom M9

12 / 2014

12 / 2016

M215 / M300 + M25 / M65*
snom M9r

12 / 2014

12 / 2016

M215 / M300 + M25 / M65*
* The M9 and M9r base and handsets are not compatible with neither of the replacement products.

Accessories

ProductDescriptionEOSEOLReplaced by
snom 3xx Exp. V2Serial expansion module for 3xx desktop phones

06 / 2014

06 / 2016

-
snom VisionIP expansion module for 8xx desktop phones

06 / 2015

06 / 2017

-
snom HS-MM2Wired headset10 / 201710 / 2019snom A100M / A100D
snom HS-MM3Wired headset for 3xx desktop phones10 / 201710 / 2019-


Important Note

The replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product. For more detailed information please check the related product documentation.


For a detailed definition of the support level during the EOS and EOL phases please refer to the following tables.



End of Sale (EOS)

When a product is discontinued the EOS is declared, the support level is defined by the following table:

TypeDescriptionStatus
Hardware supportRMA, In-warranty replacement or repair (*)Provided
Technical supportTroubleshooting and issues analysis via helpdesk and tech supportProvided
Software supportDevelopment of new features and bugfixOnly security-related bug-fixing is provided
SRAPS supportDevice support and new feature development (**)Provided

End of Life

Two years after the EOS, the support level is defined by the following table:

TypeDescriptionStatus
Hardware supportRMA, In-warranty replacement or repair (*)Provided
Technical supportTroubleshooting and issues analysis via helpdesk and tech supportNot Provided
Software supportDevelopment of new features and bugfixNot Provided
SRAPS supportDevice support and new feature development (***)Not guaranteed and provided only if technical advancements permit it, SRAPS support may cease with short notice


(*) Please refer to the Snom warranty terms and conditions.
(**) Devices without support for Mutual Authentication (snom 300, 320, 360, 370, 820) will only support redirection functionality.
(***) SRAPS support for devices without support for Mutual Authentication (snom 300, 320, 360, 370, 820) will cease at January 1st, 2019.