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The end of a product lifecycle is divided in 2 phases:

  • End of Sale (EOS) and
  • End of Life (EOL).

As a general rule, the End of Life phase starts 2 years after the End of Sale declaration. 



Desk Phones

ProductEOSEOLReplaced by

Snom 821

01.06 / 2015

01.06 / 2017

Snom D785

Snom 870

01.06 / 2015

01.06 / 2017

Snom D785

Snom 820

01.12 / 2011

01.12 / 2013

Snom D785

Snom 360

01.12 / 2011

01.12 / 2013

Snom D385

Snom 720

01.12 / 2015

01.12 / 2017

Snom D735

Snom 760

01.12 / 2015

01.12 / 2017

Snom D735Snom D785

Snom 300

01.12 / 2016

01.12 / 2018

Snom D315

Snom 320

01.12 / 2016

01.12 / 2018

Snom D385

Snom 370

01.12 / 2016

01.12 / 2018

Snom D385

Snom 710

01.09 / 201701.09 / 2019Snom D713 / Snom D715

Snom D710

01.09 / 201701.09 / 2019

Snom D713 / Snom D715

Snom D745

01.08 / 201801.08 / 2020Snom D735Snom D785
Snom D37501.06 / 201901.06 / 2021

Snom D385

Snom D30501.09 / 201901.09 / 2021Snom D315 / Snom D335
Snom D76501.03 / 202101.03 / 2023Snom D785
Snom D34501.03 / 202201.03 / 2024Snom D385
Snom D72501.03 / 202201.03 / 2024Snom D735Snom D785
Snom D71201.08 / 202201.08 / 2024Snom D713 / Snom D717
Snom D31501.08 / 202301.08 / 2025Snom D713 / Snom D717

Conference Devices

ProductEOSEOLReplaced by

Snom Meeting Point

01.06 / 2019

01.06 / 2021

Snom C620

DECT phones and base stations

ProductEOSEOLReplaced by
Snom M9

01.12 / 2014

01.12 / 2016

-
Snom M9r

01.12 / 2014

01.12 / 2016

-
Snom M70001.06 / 202001.06 / 2022Snom M900
Snom M30001.11 / 202201.11 / 2024Snom M400
Snom M215 SC01.03 / 202301.03 / 2025Snom M110
Snom M501.09 / 202301.09 / 2025Snom M6

* The M9 and M9r base and handsets are not compatible with either of the replacement products.

Announcement devices

ProductEOSEOLReplaced by

Snom PA1

01.06 / 2023

01.06 / 2025

Snom PA1+

Accessories & Co.

ProductDescriptionEOSEOLReplaced by
Snom 3xx Exp. V2Serial expansion module for 3xx desktop phones

01.06 / 2014

01.06 / 2016

-
Snom VisionIP expansion module for 8xx desktop phones

01.06 / 2015

01.06 / 2017

-
Snom HS-MM2Wired headset01.10 / 201701.10 / 2019Snom A100M / Snom A100D
Snom HS-MM3Wired headset for 3xx desktop phones01.10 / 201701.10 / 2019-
Snom D7 BlackExpansion module01.08 / 202301.08 / 2025Snom D7C
Snom D3Expansion module01.02 / 202401.02 / 2026-


Important Note

The replacement product may differ from the replaced device in hardware and software features. We cannot guarantee that the replacement device support the same firmware version of the replaced product. For more detailed information please check the related product documentation.


For a detailed definition of the support level during the EOS and EOL phases please refer to the following tables.


End of Sale (EOS)

When a product is discontinued the EOS is declared, the support level is defined by the following table:

TypeDescriptionStatus
Hardware supportRMA, In-warranty replacement or repair (*)Provided
Technical supportTroubleshooting and issues analysis via helpdesk and tech supportProvided
Software supportDevelopment of new features and bugfixOnly security-related bug-fixing is provided
SRAPS supportDevice support and new feature development (**)Provided

End of Life

Two years after the EOS, the support level is defined by the following table:

TypeDescriptionStatus
Hardware supportRMA, In-warranty replacement or repair (*)Provided
Technical supportTroubleshooting and issues analysis via helpdesk and tech supportNot Provided
Software supportDevelopment of new features and bugfixNot Provided
SRAPS supportDevice support and new feature development (***)Not guaranteed and provided only if technical advancements permit it, SRAPS support may cease with short notice


(*) Please refer to the Snom warranty terms and conditions.

(**) Devices without support for Mutual Authentication (Snom 300, 320, 360, 370, 820) will only support redirection functionality.

(***) SRAPS support for devices without support for Mutual Authentication (Snom 300, 320, 360, 370, 820) will cease at January 1st, 2019.