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hi there! i have a more or less new Snom D735. the proximity sensor worked fairly fine and now it is not working at all. no idea why. what can i do to reactivate it? greetings – luzia

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L. Dietsche

End user

Joined: 12.05.2022

7 Comments

  1. Snom Sidaty Khalihina

    Hello,

    Maybe the settings of your phone have been changed! So could you check the proximity sensor settings at

    https://service.snom.com/download/attachments/48399335/UM_D735_en.pdf?version=1&modificationDate=1603791689469&api=v2

    starting from page 81.

    Best regards

  2. End user L. Dietsche

    thanks, i already found that. but "The default setting is Proximity sensor; moving your hand or an object across the sensor (see "At a glance" on page 18)
    triggers the switch." doesn't work. it's like the function of the sensor is deactivated. and i know that it worked before because it used to irritate me at first.

    greetings – luzia

  3. Snom Sidaty Khalihina

    Ok, in order to restore the settings to their default values, maybe it's worth a try to factory reset the phone, see more at the following link:

     Reset a phone to factory defaults or reset all settings


    Best regards

  4. End user L. Dietsche

    factory reset is the only option? hm. that's normally my last one. but ok, i'll give it a try.

    greetings – luzia

  5. End user L. Dietsche

    yep, that's the solution. bit brutal and i had a hard job to register the phone again, but now it's ok. that's for the tip.

    greetings – luzia

  6. Snom Sidaty Khalihina

    you are welcome, sometimes hard actions need to be taken (smile)

    greeting sidaty

  7. End user D. Schoettler

    Hello, I had a similar problem with my D335:

    The proximity sensor (Annäherungssensor) simply didn't react.

    But a simple reboot after power-off was sufficient to make it work again, without resetting to factory settings.