Community

Content

Page tree

Hi,

We are new at snom. We have M900 bases and M70 handsets. We added extensions to the M900. We can register the handsets from the handsets but we do not want to do it with 60 handsets.

When we click in M900 to "Register Handset(s)" and "Start SIP Registration(s)" nothing happens on the handsets.

What's wrong?

profilePicture

Csaba Nemeth

Registered Partner

Joined: 04.05.2022

3 Comments

  1. Snom Gianmaria Tononi

    Hi,

    Triggering the registration from the base station isn't enough, you will always need to also trigger it from the handsets themselves, as a security feature the DECT protocol in this case only allows to register a device by using a PIN (called "AC Code" on our base stations).

    Thank you

  2. Registered Partner Csaba Nemeth

    There are 2 methods mentioned in the admin guide (https://service.snom.com/download/attachments/48399335/M900_Admin_Guide_en.pdf?api=v2) 

    Method 1 (page 23) does not mention that PIN needed on the handsets.

    Method 2 (page 25) mentions the other way.

  3. Snom Gianmaria Tononi

    Hi,

    On page 23, you can still see the note "To be able to use the handset, you also need to select Register in the Connectivity menu of the handset itself", you'll need a PIN there and it isn't specified because it's a "normal" thing to do with the DECT registration.

    On page 25 there is the second point reporting "On the handset, select the Connectivity menu": unfortunately as confirmed, there is no way to register a handset without starting the registration from the handset itself.

    Thank you