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Hi, I use a Snom D717 (FW 10.1.84.12) in connection with a Communi5 Cloud PBX. On the second identiy function I configured a second user. Works fine, so far. Problem is: If I set second identiy on do-no-disturbe by pressing DnD Button a few seconds it is correctly displayed on the phone screen, but the phone will still ring, if I call the number of the second identity.

I would expect the second identitiy is not ringing if I put it on DnD, so the first identity can work without beeing disturbed. Can you please help? Thanks so far, Christian Rupitsch

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Christian Rupitsch

End user

Joined: 09.08.2022

2 Comments

  1. Snom Gianmaria Tononi

    Hi,

    I am trying but I cannot reproduce this issue, these my steps

    • I set up two identities on my D717 (100 and 101)
    • I get to the 101 one and long press the DND button
    • On the display I can see that the 101 is in a DND status
    • When I call identity 100, it rings
    • When I call identity 101 it doesn't ring and the phone replies with a SIP message "480 Do Not Disturb"

    Are these the same steps you are taking?

    Can you see the DND on identity 2 on the phone?

    If so it we would need to investigate deeper with some configuration files and SIP traces but to do so we need a private ticket, please raise one if you are a Snom partner or ask your Snom reseller/distributor to do so for you.

    Thank you

  2. End user Christian Rupitsch

    Hi,

    thanks for your feedback! YES, the procedure you set it up is the same like I did it.

    Yes I see that identity 2 is on DnD. It has got the red circle in front of the display name. The other one without DnD has a blue circle.

    But if I call the number with red DnD symbol the snom rings.

    If I set the specific DnD feature for the user via PBX it works - no ringing. Just if I set DnD via hard key on the phone it does not work.

    I will start a ticket via my Snom partner.

    Thanks and kind regards Christian.