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I am adding new SNOM D785N's for an organization that is running firmware version10.1.46.16 on their current phones (same model). Out of the box, the new phones are running 10.1.84.14. I need to downgrade the new phones to 10.1.46.16 to match the existing phones.
I believe I found the correct firmware URL, but when I try to downgrade using the new phone's Web UI, I get an error on the phone's display.
"Wrong or corrupt update. Error: 98"
It then reboots with no changes.
The error seems self-explanatory, but where can I find the working firmware? Is it possible to downgrade to 10.1.46.16 on this model?
I found the firmware at the following URL:
https://service.snom.com/display/wiki/10.1.46.16+Release
This is the firmware link:
http://downloads.snom.com/fw/10.1.46.16/bin/snomD785-10.1.46.16-SIP-r.bin
Gu Tu
End userJoined: 23.08.2024
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2 Comments
Snom Gianmaria Tononi
Hi,
Some hardware versions of our phones have a minimum firmware they need to stick to, and when you try to downgrade to an older one you get that error code
Please keep the phone to the firmware it was delivered with, which is likely the minimum version needed, or upgrade to a more recent one
Thank you
End user Gu Tu
Thank you!