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When trying to update the firmware of my M300 to any firmware mentioned at (here for instance the 450B13)



there will only be a 3 second redirect to the same page without any further action. No update is loaded or installed. The actual firmware is IPDECT/04.10/B0004/22-Mar-2018 14:28


I tried everything with reboots, setting back to factory settings etc. but it won't change a thing.


Does anybody have a clue for me what I'm doing wrong? Or is my M300 broken?


Kind regards! Felix

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Felix21 Peterchen

End user

Joined: 08.03.2023

3 Comments

  1. Silver Partner Guy Steinmann

    Hi Felix,

    your approach is correct.

    Please look in the syslog after you start the update again. Here you can see error messages and if the M300 load the files from the server.

    Please check the gateway and DNS setting from the M300 in the network settings.


    Best regards

    Guy

  2. End user Felix21 Peterchen

    loc7 .Info  1970-01-01T00:00:00Z 165-[ DECT: FP_START_MAC FpIdx#0x00: SourceFpIdx#0x00, SyncState State#0] 
    NWK  .Info  1970-01-01T00:00:01Z 165-[ ETH: Link down] 
    NWK  .Info  1970-01-01T00:00:03Z 165-[ ETH: Link up] 
    NWK  .Info  1970-01-01T00:00:03Z 165-[ DHCP Disabled] 
    NWK  .Info  1970-01-01T00:00:03Z 165-[ Ip Address: 192.168.178.86] 
    NWK  .Info  1970-01-01T00:00:03Z 165-[ Gateway Address: 192.168.178.1] 
    NWK  .Info  1970-01-01T00:00:03Z 165-[ Subnet Mask: 255.255.255.0] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ ETH: Delta Link down/up 2s] 
    NWK  .Info  1970-01-01T00:00:05Z 165-[ ETH: Running 100Mb/s] 
    loc3 .Info  1970-01-01T00:00:06Z 165-[ MAC=000*********, SER= 00000, HW=1] 
    loc3 .Info  1970-01-01T00:00:06Z 165-[ Stun detection disabled] 
    loc3 .Info  1970-01-01T00:00:06Z 165-[ Directory server: provisioning.snom.com path: Directory/ Type: http] 
    loc3 .Info  1970-01-01T00:00:06Z 165-[ RemCfg: Time not set yet - deferring provisioning] 
    loc0 .Info  1970-01-01T00:00:11Z 165-[ DECT master mode] 
    loc3 .Info  1970-01-01T00:00:16Z 165-[ RemCfg: Time not set yet - Provisioning using TLS might not work] 
    loc3 .Info  1970-01-01T00:00:16Z 165-[ RemCfg: Checking for settings] 
    loc3 .Info  1970-01-01T00:00:16Z 165-[ RemCfg: Attempting fetch of file: http://provisioning.snom.com/snomM300.htm] 
    loc6 .Crit  1970-01-01T00:00:20Z 165-[ Critical Slow DNS answer time: 4s] 
    loc3 .Info  1970-01-01T00:00:20Z 165-[ RemCfg: Error loading file] 
    loc3 .Info  1970-01-01T00:00:20Z 165-[ RemCfg: Attempting fetch of file: http://provisioning.snom.com/snomM300-000*******.htm] 
    loc3 .Info  1970-01-01T00:00:21Z 165-[ RemCfg: Error loading file] 
    loc3 .Info  1970-01-01T00:00:21Z 165-[ RemCfg: Attempting fetch of file: http://provisioning.snom.com/snomM300-firmware.htm] 
    loc3 .Info  1970-01-01T00:00:21Z 165-[ RemCfg: Error loading file] 
    loc3 .Info  1970-01-01T00:00:21Z 165-[ RemCfg: No setting server offered via SIP PNP] 
    loc3 .Info  1970-01-01T00:00:21Z 165-[ RemCfg: No setting server offered in DHCP] 
    loc3 .Info  1970-01-01T00:00:21Z 165-[ RemCfg: Provisioning completed] 


    The actual time is unset everytime I restart the M300. After trying to start the firmware update no further entries in the syslog are made.

  3. Snom Erhard Sonnenberg

    Hello,

    the M300 is looking for the following path:
    http://dect.snom.com/M300/M300_v0450_b0013.fwu

    can you please download the file to a own webserver and try to update the base from this?

    If your webserver has the IP 1.2.3.4 the base needs to access the path

    http://1.2.3.4/M300/M300_v0450_b0013.fwu

     You can test it by trying to access the pasth with your webbrowser.


    Kind regards