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Hello, we have a minor issue with the configuration of these M70 devices.
The issue is that the language settings on the M70 handsets reverts back to the default English after they are not used for a couple of minutes.

We mostly use the "Slovak" language as we are a firm located in Slovakia. This issue did not disappear even after firmware upgrade to the newest.

We have these M70 handsets paired with a couple of M900 base stations. Could this issue be because of a setting in the M900 devices?

Thank you for your help

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Kristián Buzáši

End user

Joined: 02.10.2023

3 Comments

  1. Snom Gianmaria Tononi

    Hi,

    There should be a fix about this on our latest release BSV670B202 (base) HSV670B201 (handset) - Official Release

    And it depends on a specific setting you can only provision for now called <language> and that is set to English by default: you can upload or provision a configuration file on the base with the <language> set to anything you want, as below, and it will stay that way even after a reboot.

    <language>Deutsch</language>

    Thank you

  2. End user Kristián Buzáši

    Hello, thank you for your answer.

    sorry for the delayed reply we had to test out and apply the latest release in our network.

    Currently the issue still is present after switching to "Slovak" language on the M70 handsets it switches back to English after a couple of minutes.

    I have one question regarding your second solution you provided.

    If the M900 base stations does not have the "Slovak" language in them, would it not give an error when we import the modified configuration?

    Or would it ignore that setting only on the M900 devices?

    Thank you

  3. Snom Gianmaria Tononi

    Hi,

    You can try and import it but it will likely be ignored, the Slovak isn't officially supported on our base station so it won't stick in any case.

    If you are a Snom partner please raise a private ticket with this request so we can report to our product manager and push the new language to be included in a future firmware, otherwise please ask your Snom reseller to raise the ticket.

    Thank you