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Hi,


We are actually in RFP phase for a customer, to replace all his old telephony service. We need ton interface with an alarm server, for which the software editor can develop custom integration if necessary.

But, we don't even know how it works at Snom side (only mention to connection to an alarm server is here : Text Messaging Between Handsets. It says that there are (where ?) a compatibility list for alarm servers. And the default port, 1300.)


Anybody knows where to find compatibility list, or documentation, for alarm server integration in Snom ?


Best regards,

profilePicture

Lucas Mourey

End user

Joined: 03.06.2024

3 Comments

  1. Snom Gianmaria Tononi

    Hi,

    We need to work on this with our product manager and that may require some time and details

    We can only start working on that in a private ticket, please raise one if you're a Snom partner or ask your Snom reseller to do so for you

    If you don't have a reseller, our sales team can point you in the right direction Sales

    Thank you

    1. End user Lucas Mourey

      Hi Gianmaria,


      I asked our resellet to open this private ticket, as I am unable to open a ticket via https://sraps.snom.com/partner/home or https://sraps.snom.com/home.


  2. Snom Gianmaria Tononi

    Hi,

    Based on your email domain you aren't a partner, and those websites are our partner portal and our provisioning server

    The Helpdesk where to raise a ticket with us is https://helpdesk.snom.com/

    We'll wait for the ticket from the partner and continue there

    Thank you