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Hello,

We've recently discovered an issue with call pickup above FW release 10.1.137.15.

Problem is, the phone which picks up the call (D385 on 10.1.159.12 f.e.) doesn't show the caller name anymore, only the number is displayed. The only fix I've found so far is to downgrade it to 10.1.137.15. All other versions newer than 10.1.137.xx cause the same problem.

Also I didn't find any usefull information in the release notes on at least something in this direction.

To me it looks like the D385 with the .159.xx firmware is ignoring/not using the identity display information in the NOTIFY message versus the D345 on .137.xx, which is using it properly.


Please help us with this problem, because we need to update around 7000 D-series phones which is on hold now because of this issue. If you need any further information, dont hesitate to contact me.


Thanks, Alex


That's how the pickup looks in the phones SIP logs. Please ignore the IP addresses - they're replaced by fantasy digits. slightly smiling face 

Snom D385 Pickup


Received from Udp:195.0.0.1:5060 on Udp:10.0.1.17:5088 at Nov 30 16:09:48.477 (1324 bytes):

NOTIFY sip:43123456781133@10.0.1.17:5088 SIP/2.0
Via: SIP/2.0/UDP 195.0.0.1:5060;rport;branch=z9hG4bKac1846624977
Max-Forwards: 70
From: <sip:*22@sip.domain.at>;tag=1c1416493382;user=phone
To: <sip:43123456781133@sip.domain.at>;tag=ubmwyez1q5
Call-ID: ce6b6865d712-073xpmim15be
CSeq: 39 NOTIFY
Contact: <sip:195.0.0.1:5060>
Event: dialog;purpose=pickup
Subscription-State: active;expires=1955
Content-Type: application/dialog-info+xml
Content-Length: 857

<?xml version="1.0" encoding="UTF-8" standalone="no" ?> <dialog-info entity="sip:+43123456781133@sip.domain.at" state="partial" version="361342195" xmlns="urn:ietf:params:xml:ns:dialog-info"> <dialog call-id="341881999_85324440@185.20.99.263-UASession-y-UnVqv0rq" direction="recipient" id="341881999_85324440@185.20.99.263-UASession-y-UnVqv0rq" local-tag="e7eeb488-11fbda3e-13c4-65014-38c4a3b-7b82b283-38c4a3b" remote-tag="gK007114e8"> <state>early</state> <local> <identity display="Snom 375 Janotest">sip:1133@sip.domain.at;user=phone</identity> <target uri="sip:1133@sip.domain.at;user=phone"/> </local> <remote> <identity display="Test Snom Hörbranz, ">sip:0069911013250@gateway-2.world.com;user=phone</identity> <target uri="sip:0069911013250@gateway-2.world.com;user=phone"/> </remote> </dialog> </dialog-info>


Sent to Udp:195.0.0.1:5060 from Udp:10.0.1.17:5088 at Nov 30 16:09:48.487 (304 bytes):

SIP/2.0 200 Ok
Via: SIP/2.0/UDP 195.0.0.1:5060;rport=5082;branch=z9hG4bKac1846624977
From: <sip:*22@sip.domain.at>;tag=1c1416493382;user=phone
To: <sip:43123456781133@sip.domain.at>;tag=ubmwyez1q5
Call-ID: ce6b6865d712-073xpmim15be
CSeq: 39 NOTIFY
User-Agent: snomD385/10.1.159.12
Content-Length: 0



Sent to Udp:195.0.0.1:5060 from Udp:10.0.1.17:5088 at Nov 30 16:09:52.198 (1107 bytes):

INVITE sip:0069911013250@gateway-2.world.com;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.0.1.17:5088;branch=z9hG4bK-lrre495wdejb;rport
From: "3732" <sip:43123456781133@sip.domain.at>;tag=9fftqan9t6
To: <sip:0069911013250@gateway-2.world.com;user=phone>
Call-ID: c0a56865af0b-8nyffvk7orea
CSeq: 1 INVITE
Max-Forwards: 70
User-Agent: snomD385/10.1.159.12
Contact: "3732" <sip:43123456781133@10.0.1.17:5088>;reg-id=1
Replaces: 341881999_85324440@185.20.99.263-UASession-y-UnVqv0rq;to-tag=gK007114e8;from-tag=e7eeb488-11fbda3e-13c4-65014-38c4a3b-7b82b283-38c4a3b
X-Serialnumber: 000413mac
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Allow-Events: talk, hold, refer, call-info
Supported: timer, 100rel, replaces, from-change
Session-Expires: 3600
Min-SE: 90
Content-Type: application/sdp
Content-Length: 212

v=0
o=root 828536360 828536360 IN IP4 10.0.1.17
s=call
c=IN IP4 10.0.1.17
t=0 0
m=audio 56888 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv





Snom D345 Pickup Log



Received from Udp:195.0.0.1:5082 on Udp:10.0.1.21:5088 at Nov 30 16:11:08.671 (1329 bytes):

NOTIFY sip:43123456781133@10.0.1.21:5088 SIP/2.0
Via: SIP/2.0/UDP 195.0.0.1:5082;rport;branch=z9hG4bKac1619815026
Max-Forwards: 70
From: <sip:*22@sip.domain.at>;tag=1c1484015120;user=phone
To: <sip:43123456781133@sip.domain.at>;tag=w1hkbw4p7n
Call-ID: 818868659412-b31vr3lxlbfh
CSeq: 10 NOTIFY
Contact: <sip:195.0.0.1:5082>
Event: dialog;purpose=pickup
Subscription-State: active;expires=3044
Content-Type: application/dialog-info+xml
Content-Length: 862

<?xml version="1.0" encoding="UTF-8" standalone="no" ?> <dialog-info entity="sip:+43123456781133@sip.domain.at" state="partial" version="361349514" xmlns="urn:ietf:params:xml:ns:dialog-info"> <dialog call-id="168334220_122149199@185.20.99.263-UASession-jD3PKoFBpU" direction="recipient" id="168334220_122149199@185.20.99.263-UASession-jD3PKoFBpU" local-tag="e7ee28f8-11fbda3e-13c4-65014-38c4a8b-66b65707-38c4a8b" remote-tag="gK0842dfed"> <state>early</state> <local> <identity display="Alexander Janoszek">sip:3732@sip.domain.at;user=phone</identity> <target uri="sip:3732@sip.domain.at;user=phone"/> </local> <remote> <identity display="Test Snom Hörbranz, ">sip:0069911013250@gateway-2.world.com;user=phone</identity> <target uri="sip:0069911013250@gateway-2.world.com;user=phone"/> </remote> </dialog> </dialog-info>


Sent to Udp:195.0.0.1:5082 from Udp:10.0.1.21:5088 at Nov 30 16:11:08.679 (304 bytes):

SIP/2.0 200 Ok
Via: SIP/2.0/UDP 195.0.0.1:5082;rport=5082;branch=z9hG4bKac1619815026
From: <sip:*22@sip.domain.at>;tag=1c1484015120;user=phone
To: <sip:43123456781133@sip.domain.at>;tag=w1hkbw4p7n
Call-ID: 818868659412-b31vr3lxlbfh
CSeq: 10 NOTIFY
User-Agent: snomD345/10.1.137.15
Content-Length: 0



Sent to Udp:195.0.0.1:5082 from Udp:10.0.1.21:5088 at Nov 30 16:11:13.371 (1126 bytes):

INVITE sip:0069911013250@gateway-2.world.com;user=phone SIP/2.0
Via: SIP/2.0/UDP 10.0.1.21:5088;branch=z9hG4bK-llixw4vl8lgy;rport
From: "1133" <sip:43123456781133@sip.domain.at>;tag=zaljnojsf5
To: "Test Snom Hörbranz, " <sip:0069911013250@gateway-2.world.com;user=phone>
Call-ID: 11a66865d852-qbqyj76p0dmj
CSeq: 1 INVITE
Max-Forwards: 70
User-Agent: snomD345/10.1.137.15
Contact: <sip:43123456781133@10.0.1.21:5088>;reg-id=1
Replaces: 168334220_122149199@185.20.99.263-UASession-jD3PKoFBpU;to-tag=gK0842dfed;from-tag=e7ee28f8-11fbda3e-13c4-65014-38c4a8b-66b65707-38c4a8b
X-Serialnumber: 000413mac
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Allow-Events: talk, hold, refer, call-info
Supported: timer, 100rel, replaces, from-change
Session-Expires: 3600
Min-SE: 90
Content-Type: application/sdp
Content-Length: 212

v=0
o=root 827266244 827266244 IN IP4 10.0.1.21
s=call
c=IN IP4 10.0.1.21
t=0 0
m=audio 64370 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv


profilePicture

Alex Janoszek

End user

Joined: 30.11.2023

3 Comments

  1. Snom Gianmaria Tononi

    Hi,

    This seems to be something that would require deeper investigation and a private ticket, while you've raised a public post on the Community.

    Based on the numbers you are mentioning you could be a Snom partner, or at least your Snom reseller should be: only Snom partners are allowed to raise private tickets.

    If you are one please register on https://helpdesk.snom.com/ and raise a ticket, if you aren't sure or need more information about a possible reseller that could help you and raise a ticket with us please contact our sales team https://www.snom.com/en/contact/contact-person/

    Thank you

  2. End user Alex Janoszek

    Hi Gianmaria, well funny enough I can't sign up for the partner login because it's telling me that I'm already signed up - but I can't open or even view tickets there. So maybe you want to check my user account if there's something weird. I think based on my mail address you can see which provider we are. My colleague, whom's access is working just sent it. -> HEU-36811

    //Alex

  3. Snom Gianmaria Tononi

    Hi,

    I can see your colleague's ticket and I've now registered your account, please try to access again: you signed up for the Community only at the beginning, so I had to manually unlock the Helpdesk.

    You should be able to see your colleague's ticket too

    Thank you