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Hello,


we have a slightyl strange problem. If we initiate a call everything works fine. If we pick up a call, we do not get any Audio from the caller.

We changed the codecs already to onyl using G711 a and u-law, as well as only using G726, both on the M100 and the Agfeo telephone system to be synced. But the bevaiour is still the same.

We also did a capure on the device, and strangely the RTP stream does contain audio, but we do not hear anything on the DECT phone.

capture.pcap

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Jozo Lagetar

End user

Joined: 19.09.2024

1 Comment

  1. Snom Gianmaria Tononi

    Hi,

    In the pcap trace I can see two RTP streams in both directions, but when trying to listen into the audio stream I can only hear a one-way audio and the echo of that audio coming back

    It may be that there is something blocking the incoming audio stream on an incoming call, usually a firewall or something else in the network

    To investigate deeper we need a private ticket, you can raise one if you're a Snom partner or ask your Snom reseller, likely a partner, to do so for you

    If you aren't a Snom partner and don't have a partner you can ask for help, please contact our sales team as they'll be able to show you a Snom partner you can contact to get support

    https://www.snom.com/en/contact/contact-person/

    Thank you