Community

Content

Page tree

Hello,
I have a SNOM M500 Dect base unit that I can't get to register with RingCentral. I've entered the provisioning information in the correct fields but I don't see the device sending a registration request when I look at the PCAP. I've set it to TCP for the protocol. Any suggestions on what to try next? Attached is a screenshot of the settings I've entered and their equivalent setting on the RC platform.M500 Settings.png

profilePicture

Justin Rampy

End user

Joined: 14.01.2025

3 Comments

  1. End user Justin Rampy

    Forgot to mention that I upgraded the base and handset to the latest firmware 1.14.4 and still have this issue. Thanks!

  2. End user Carsten Zecheus

    Hi, do you have a solution yet? I have the same problem with an snom D865. Kind regards.

  3. Snom Gianmaria Tononi

    Hi,

    For these kind of issues we need a private ticket, as we'll need to look into traces and debug together

    You can raise a private ticket if you are a Snom partner, or you can ask your reseller to help and they can raise a ticket with us if they can't provide a solution directly

    We only offer support to Snom partners via tickets and we encourage you to buy our products from an official partner, so that you can get the full support with our devices

    If you are a Snom partner but you can't access https://helpdesk.snom.com/ to raise a ticket, or if you need to refer to a Snom partner but you can't find one, please contact our sales team https://www.snom.com/en/contact/contact-person/ as they should be able to either investigate internally about your access to the Helpdesk or to point you in the direction of a partner you can rely on

    Thank you