Hello,
We have a few Snom Dect phones in our company. We mainly use the SNOM M70 and one SNOM M80. The SNOM900 is used as the base station. Now the ringing volume has suddenly become very quiet on the SNOM M80. In the settings, the full volume (number 6) is set. You can only hear the ringing when you hold the handset to your ear. There is no visible external damage. What could be the reason for this?
4 Comments
Snom Gianmaria Tononi
Hi,
This usually happens if the handsets are being used in a dusty environment, the dust can get into the speaker and avoid the ringtone to play loudly.
If that is the case, even using the handset on speakerphone would result in a similar issue, could you please try?
Thank you
End user Markus Ploner
Ciao Gianmaria,
Thank you for the feedback. Yes, even in speaker mode you can only hear very softly. I thought dust shouldn't be a problem for the M80?
End user Markus Ploner
Hello Gianmaria,
After your suggestion that it must be the speaker itself, I managed to fix the problem. I have opened the unit.
The problem is as follows: Metal dust comes through the holes in the area of the speaker up to the protective fleece, which is on the inside of the cabinet between the speaker and the shell. This fleece is glued to the shell and has an additional seal on the speaker side. If there are enough metal chips on the protective fleece, the fleece presses against the speaker itself due to the speaker magnet. The bonding of the fleece shifts. This affects the loudspeaker. After carefully cleaning the speaker and removing the metal dust, the function of the speaker is restored.
I still see this as a design error, as I expect something like this in a ruggedised model like the SNOM M80. On top of that, this Dect device has only been in use for 3 months. This should be improved for future model variants.
Snom Gianmaria Tononi
Hi,
This is because even if the handset is by itself IP65, that only counts for the internal parts and circuits, and not the speaker which is an external component basically and attracts metal dust due to the magnet.
I will of course report this to our product manager to see if there is room for improvements in the future, thank you for the detailed report back.
Have a nice day