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I have some Snom Pa1 (8.7.5.35) registered on a cisco CUCM cluster. I tried to configure the second SIP identity on the second subsciber cisco, but the device does not register. Only if I force a new registration. I need to configure two identities with the same account that point to 2 different Sip registers. Is there a best practice to configure a failover?

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giacomo sottani

End user

Joined: 06.04.2022

7 Comments

  1. Snom Gianmaria Tononi

    Hi,

    To use the SIP failover you can configure two identities and use the following parameter

    https://service.snom.com/display/wiki/user_failover_identity

    This should allow the device to switch to a secondary identity once the first one is unregistered.

    Thank you

    1. End user giacomo sottani

      Hi Gianmaria,

      I have configured identity 1 and 2 with the same account, only "register" is differt indentity1= IP address SUB1 indentity2= IP address SUB2.
      Identity2 set "failover Identity"= Identity1.
      Pa1 never registers with any identity
      I try to change

      Subscription Expiry (s):
      Failed Subscription Retry Time (s):

      thanks

  2. Snom Gianmaria Tononi

    Hi,

    We would need some SIP traces to see why they aren't registering, but that isn't something I feel confident handling here in a public forum, this isn't just about failover apparently but about the registration itself.

    Any way you can refer to the reseller you've got this device from so they can raise a ticket?

    This can be quite long, especially with a Cisco PBX, and it isn't something we fell confident we should handle in our Community.

    Thank you

    1. End user giacomo sottani

      Hi,

      I contact my Distributor to open a case. I send SPi trace

      thanks

      Giacomo

  3. End user Jörg Rauscher

    Hi Giacomo,

    have you even been provided with a solution? I do have exactly the same problem.

    Thanks

    Jörg

    1. End user giacomo sottani

      Hi Jörg,

      We have to do a workaround:
      Two user and two DN with two registration in fault-back.

      The problem is need two license


      Giacomo

      1. End user Jörg Rauscher

        Hi Giacomo,


        thanks for your response. This is in fact not my preferred solution.


        Regards

        Jörg