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Hi I am tryng to provision a used snom 710 on the NFON portal but it reports back thats its owned by another user. Nfon says its a Snom issue as they check snom portal when adding. Is there as way to get it removed so I can add it back in?

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Andrew Smith

End user

Joined: 05.07.2022

3 Comments

  1. Snom Gianmaria Tononi

    Hi,

    To remove it we need a private ticket with the phone's MAC address and a picture of the label, please DO NOT share those here in the Community as it is a public space and those are private data.

    Are you a Snom partner? If so, do you have access to our Helpdesk and not only the Community?

    You can raise a private ticket for a MAC removal from there.

    Thank you

  2. End user Andrew Smith

    Hi Thanks for that I do have the mac address and a picture of the label but unfotunatley I am not a partner. 

  3. Snom Gianmaria Tononi

    Then you should ask your reseller, distributor or provider to raise a ticket for you so we can take care of this.

    If they won't help for some reason you can try and contact our team using the page below

    https://www.snom.com/en/contact/

    They can raise it internally with the support team

    Thank you