SRAPS Device Manager

Introduction

The Device Manager provides a comprehensive suite of advanced device management capabilities, enabling administrators to maintain full control over managed phones. It allows administrators to:

• Monitor device status in real time
• Execute troubleshooting actions such as rebooting or resetting devices
• Instantly apply configuration changes across devices

These features ensure efficient device oversight and rapid response to operational needs.

Supported phone models

Device Manager can be activated for the following Snom phone models:

• D713
• D717
• D735
• D812
• D815
• D862
• D865
• SP800

Activating Device Manager

Per default, Device Manager is not activated for Snom phones. Users can either activate device manager per single phone or for a group of phones via the SRAPS portal and API.

Supported Features

Monitoring device status and setup

Device Manager allows you to have a real-time communication with the device to retrieve the following information:

Troubleshooting tools

In order to support the technician troubleshooting a device, Device Manager comes with the following features:

Task scheduler

Some features can be triggered immediately or scheduled to be carried out at a later date, or repeatedly over a given period.

Example of a scheduled task series:

An overview of all scheduled tasks are shown in the Scheduled tasks list under the Tasks tab.

Notifications

SRAPS Device Manager can notify you in the event of one of the following status updates of a device:

• SIP registration status changed to unregistered 
• Device went offline (no longer reachable by Device Manager) / Device became online again

A new notification is announced in the top right corner of the portal, and a counter of new messages is shown.

Firewall configuration

If you want to manage your phones using Device Manager, please ensure that the network port 8883 is open at the site where the phone are installed.