We use D865 phones in different offices. How can I catch an incoming call to another extension if my colleague is temporarily absent, a call forwarding hasn't been programmed but I can hear the ringing of the incoming call? That *20[extention] does not seem to work.

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Hendrik B

End user

Joined: 29.10.2025

4 Comments

  1. End userJens Bürger

    Oct 30, 2025

    What is your PBX system?

  2. End userHendrik B

    Oct 31, 2025

    Good morning. Easybell´s cloud hosting

  3. End userJens Bürger

    Oct 31, 2025

    Thanks. So, according to this document:


    https://www.easybell.de/hilfe/cloud-telefonanlage/antwort/call-pickup-mit-der-cloud-telefonanlage-nutzen/

    the "shortcode", as Easybell calls it, is *8[extension].

    I don't know the system in detail, but most other PBXes I know have concept like "pick-up group", i.e. typically not every extension is allowed to pick-up calls from any other extension, but the respective users need to be in a certain group. You may want to have an eye on that, too.

  4. End userHendrik B

    Nov 03, 2025

    .... seems to work with the *8. Thank you Jens.