How to use the Global Keys feature on M400/M900

Introduction

Starting with firmware BSV760B300 a new feature called Global Keys has been introduced on the M400 and M900 (and all related DECT handsets)

This allows to set up a maximum of 12 quick numbers to be recovered from a list, which isn't the directory on the handset: these can be used to call any frequent number, but the feature also supports characters like * or # or +, allowing to use specific codes quickly if needed

The list itself and all 12 entries can be assigned with a name, to avoid confusion

WARNING

The assigned Global Keys will be identical for all handsets and all lines in the DECT system

The Global Keys icon will overwrite the central directory icon on the handset, so the central directory will only be accessible via the main menu

Basics

Up to 12 names and number sets that can be set
Support for ASCII characters and UTF-8 compatible (if the DECT handsets supports it)
Names and numbers supported for up to 24 characters in ASCII
Numbers only support valid numbers: 0,1,2,3,4,5,6,7,8,9,*, #,+
Configurable via WUI and provisioning
Handset can show title, names & number as set up on the base station(s)
The Global Keys can be viewed in a dedicated menu on the handset

Setup via WUI

To set this up on the web interface, you can head to the Extensions→Global Keys menu: this is available only if the base is at least on firmware BSV760B300, and there is at least one registered handsets on the same minimum firmware

From there, you can define a title for the Global Keys menu on the handset, together with up to 12 keys, each defined by a name and number

The title and the names will be shown on the handset once the Global Keys menu has been opened

Once that is done, you can save this page

It may be necessary to reboot the handsets for the correct icon to appear

Setup via provisioning

The provisioning of this feature is not available for now, it will come in future firmware

Using the Global Keys on an handset

Once this has been set, and the handsets rebooted, a specific icon will appear on the handsets' display while idle

Pressing that icon will open the Global Keys menu, showing the title, each entry with its name and the number for the selected entry

By scrolling up and down it's possible to select different entries and to start a call either using the "Call" button at the bottom of the display or the green receiver key on the handset

Use during a call transfer/hold

The Global Keys menu can also be accessed during a call transfer or while the call is simply on hold

A "Global" key will appear once you put the call on hold or start the transfer, and can be used to access the Global Keys menu

By selecting the number you want to transfer the call to and pressing either "Transfer" or the green receiver on the handset, you can transfer the call to that specific number

Be aware, the transfer if always blind and there is no way around that