Hi there, I have a hardware here with an old FW IPDECT/03.23/B0005.

Unfortunately is doesn't respond to any commands on the firmware update page:


 

When I click on Save/Start Update or Start Update there is nothing happening.

Can you give me some hint on this?


Thanks, Guido

profilePicture

Guido Kellershof

End user

Joined: 14.06.2023

4 Comments

  1. SnomMichal Boltz

    Jun 19, 2023

    Hi,

    Unfortunately we still have problems with our download server.
    Our IT department work on it.


    For now you can do a local upgrade as below

    https://service.snom.com/display/wiki/How+to+update+M300%2CM700%2CM900+and+handsets+via+Network

    Please notice you can use any http server locally, just respect the same directory structure as in the guide.

    Alternatively you can try to use our backup server dect2.snom.com


    Thank you

    Michal Boltz

  2. End userGuido Kellershof

    Jun 19, 2023

    Thanks for your quick reply, Michal!

    As this is not extremely urgent, I prefer to wait for your IT department having fixed this issue.

    Best, Guido


  3. End userGuido Kellershof

    Jun 20, 2023

    Hi Michal,

    dect2.snom.com is working fine.


    However, it is quite confusing that (after you started the FW-update on the interface) you don't get any response that the unit is downloading the firmware image. It looks like nothing is happening. Would be good to built in some response so that the user knows what is going on.


    Best,
    Guido

  4. SnomMichal Boltz

    Jun 20, 2023

    Hello Guido

    You are correct this behavior is quite confusing.

    Our support team informed RnD about it some time ago.
    I will send a reminder.

    Best Regards

    Michal Boltz