Community

Content

Page tree

Hello we have snomD785-SIP 10.1.84.12. The issue that we see is from time to time when users use transfer key, the phone shows a message "Network failure" and it drops the call. It happens only when the key is pressed. It is not related with the network. Anyone seen that? Thanks

profilePicture

Ivan Anastasov

End user

Joined: 19.07.2022

1 Comment

  1. Snom Gianmaria Tononi

    Hi,

    Please try to upgrade to the latest firmware version 10.1.119.10 Release

    If this is still an issue we will need the SIP trace and syslogs from the phone but we would need them on a private ticket via our Helpdesk: if you are a Snom partner you can raise one your own, if you aren't please refer to your Snom reseller/distributor and they can do it for you

    Thank you