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Hello, I can't update from version 500B1, it doesn't matter which one. The wrong directory: FWU Downloading File http://dect.snom.com//M900/M900_v0510_b0001.fwu
When will this be fixed? Or can this be fixed at all? I have several hundred base stations that I can't all update via TFTP.

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ITK Support

End user

Joined: 02.03.2023

3 Comments

  1. Snom Gianmaria Tononi

    Hi,

    Our IT department is working on this, in the meantime you can use a temporary server using the URL http://dect2.snom.com, that should work.

    Thank you

    1. End user ITK Support 

      According to the syslog, it doesn't even try to download anything from a URL
      If i copy your link it puts http://dect.snom.com/ into it.
      If i want to open dect2.snom.com in Browser:       Forbidden

      You don't have permission to access / on this server.

  2. Snom Gianmaria Tononi

    You don't have access to the server directly but only to the single files, you should be able to download the firmware from here for example

    https://dect2.snom.com//M900/M900_v0510_b0001.fwu

    If that doesn't work you can try a local upgrade

    Mseries via network

    And if it still isn't working we need a private ticket for investigation, if you are a Snom partner please raise a ticket with us and not a Community thread, otherwise ask your Snom reseller to do so for you.

    If you need info about your partner status or a possible resellers please contact our sales team https://www.snom.com/en/contact/contact-person/

    Thank you