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Hello,


Greetings!


I have encountered an error where my Snom710 phones failed to dial from call logs, it was working absolutely fine since a decade and can dial from call logs. sometimes few user failed to dial from directory and once restarted the phone it fixed the problem


Now its a permanent problem where phones couldn't call from call logs Missed/Received/Dialed, below link can provide you the video of problem.

Snom 710 failed to dial from missed call list.mp4



Firmware : Snom710-SIP 8.9.3.96

Bootloader-Version:1.1.5-IFX-05.01.12


Please share your advice if someone had run into similar problem.


Thanks and best regards


profilePicture

yaseen khan

End user

Joined: 17.03.2022

2 Comments

  1. Snom Gianmaria Tononi

    Hi,

    The phone seems to be dialling when you press the "V" key, so I don't think there is an issue with the phone dialling itself

    Was anything changed on the phone?

    I think this issue is with how the PBX delivers the call, so the phone saves it in a way which when dialled back doesn't actually ring the other side

    I would investigate this with the PBX provider maybe, we could investigate the SIP trace to see what is going on but we can only do that in a private ticket: please raise one if you're a Snom partner, if not whomever sold you the devices should be able to raise one with us

    If you can't reach them for any reason, please ask our sales team to direct you towards a Snom partner Sales

    Please also notice that there is limited support we can offer for the Snom 710/D710, as it's a device that has been end of life for a long time Snom products lifecycle

    Thank you

  2. End user yaseen khan

    Hi Gianmaria,


    Thank you for the response,


    Unfortunately it didn't dial by check mark key (✔) from call logs but it will dial from directory and Dialpad all extensions. 

    Nothing was changed on phones.

    Currently working on PBX with manufacturer, sent ethernet captures for investigation.

    Unfortunately we are no longer Snom partner, will check the results of troubleshooting with PBX provider before involving SNOM supports.


    Really appreciate your effort and thank you for sharing brief information.