Hi all,
some users, suddently, suffer its SNOM 710 phones random reboot withount any apparently reason. They were working flawlessy for years but, for some unknown reason, they started rebooting randomly every hour/hour and half. They run on the latest stable firmware available, 8.9.3.80. I've enabled remote syslog, just to see what's going on, and the latest messages recorded, before a random reboot, were:
[NOTICE] PHN: Config setup: found xml style settings
[NOTICE] PHN: last prov successful:1; uri: >http://XXXX/provisioning/snom.php?mac=$mac<; default uri: >http://provisioning.snom.com/snom710/snom710.php?mac={mac}<
[NOTICE] PHN: Fetching URL: https://admin:...@127.0.0.1:443/dummy.htm
[WARN ] TLS: CertVerification for PhoneCtx disabled!
[NOTICE] CSTA: csta_cid = 2
phone_cid2
(reboot)
SYSLOG: Init snom 710 Version snom710-SIP 8.9.3.80
[DEBUG2] PHN: KMSG: <4>ifx_set_chip_number
[DEBUG2] PHN: KMSG: <4>ifx_set_base_address
Some months agoo we have a similar problem solved disabling LLCP (and it's still disabled on all our switches and phones). We have no idea of why some phones still rebooting and any help or suggestion were really appreciated. Thanks.
1 Comment
Snom Gianmaria Tononi
Hi,
Unfortunately our Snom 710 is an End Of Support device (Snom products lifecycle) and we can only offer limited support for it specifically.
Usually those reboots are due to network issues, LLDP is one of the main ones, but it's hard for us to say based on the log you've attached: to investigate further we would need a private ticket, you can raise one if you are a Snom partner or ask your Snom reseller to do so for you.
If you need to know more about our partner program and on how to find a partner to get help, please contact our sales team Sales
Thank you