There are many ways of how a call can be transferred to another party. This article describes all of them, plus the possibilities of how to modify some behavior, to make a Snom phone "Your Snom phone".
Transferring a call "blind" means that you as the transferring party do not check if the third party is available or not, before you transfer the call.
An "attended transfer" (also called "consultative transfer" or "warm transfer") means that the transferring party consults first with the transfer target if they are capable of taking the call. Only then, you will transfer the call. If not, you go back to the initial call. During the consultation, the first call will be put on hold.
Safe transfer means that a transferred call will come back to the transferring party, when the transfer target is not answering. This helps to avoid that the transferred call ends up in an error for example if the transferred destination does not answer or is busy.
Safe transfer can be enabled in two ways :
Quick transfer is a way to transfer calls very fast and efficiently with a single button press. This is especially useful for users who handle many incoming calls at the same time.
For quick transfer, one of the following function key types can be used:
The transfer can be either blind or attended. The behaviour of the quick transfer can be configured by the setting parameter quick_transfer.
If the setting parameter quick_transfer has the value new_call, the behaviour of the function key (BLF. extension, speed dial) in an active call changes in the way, that the first call will be put on hold, and a second line is opened.
Call deflection is a call transfer while in Ringing State, i.e. the incoming call has not been answered.