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M300,M700,M900 Issue

Solution

If you are experiencing periodic disconnections of the base (LED blinking red and SIP re-registration) please check the Syslog (after enabling debug). You can enable debug by doing the following:

1. Login to the Web User Interface

2. Go to "Management" in the navigation menu on the left

3. Set the Syslog Level to "Debug", then click on Save


To confirm the issue, the base Syslog messages should contain the following lines a few seconds prior the disconnection:

1 | <31>1 1970-01-01T00:05:26Z 192.168.1.50 000413623542 Sky 00000 -[ Eth RX Receive Buffer Unavailable, detected]
2 | <31>1 1970-01-01T00:05:26Z 192.168.1.50 000413623542 Sky 00000 -[ Eth RX !ResetTimerExpired reinitialized]


In case the issue is confirmed please do the following:

  1. Upgrade the base to the version 400B04 or later
  2. Disable the setting eth_driver_initialize.

The setting eth_driver_initialize can be disabled via provisioning or via web interface uploading the attached DECT-471.txt file:

  1. Download the attached DECT-471.txt file
  2. Logon on the base web interface
  3. Click on the "Configuration" left menu
  4. Click on the "Choose file" button, and select the downloaded DECT-471.txt file
  5. Click on the "Load" button
  6. Check the value for the eth_driver_initialize setting
  7. Reboot the base


DECT-471.txt


Further Information


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