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After having logged in to the phone web interface:

  1. Click on the PCAP Trace link
  2. Click on the Start button
  3. Reproduce the issue
  4. Click on the Stop button
  5. Download the trace

Please remember: the PCAP trace phone buffer is limited to 500 KB. If the trace exceeds this value the downloaded trace will contain only the last 500 KB.

If you want to monitor a longer period of time please follow the instructions of the following articles: